Santander UK Plc
Financial Ombudsman decision DRN-3970694 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Mr M complains that Santander UK Plc registered a marker at CIFAS, the national fraud database, when it closed his account.APP scam refund refused
Santander was able to make a commercial decision to close his account under its terms and conditions.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3970694.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.