MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-3970122 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr W complains that Moneybarn No. 1 Limited (Moneybarn) provided him with a car which he doesn’t believe was of satisfactory quality.Product mis-sold

Mr W complained to Moneybarn about the time taken to sort things out.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3970122.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.