Santander UK Plc
Financial Ombudsman decision DRN-3969990 Upheld
Upheldoutcome, as published by the Ombudsman
£470redress stated in the decision
Fri Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Santander must reimburse the £470 charge to Mr M.Charges and fees
Santander did accept that there were two instances when Mr M hadn’t been provided the standard of service that he was entitled to expectService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3969990.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.