Barclays Bank UK PLC

Financial Ombudsman decision DRN-3968802 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

A, a sole trading business, complains that Barclays Bank UK PLC wrongly closed its bank account causing financial loss.Account closed or refused

Barclays in its final response said that it had the correspondence address for A as a branch. It couldn’t explain why and accepted this was an error.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3968802.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.