Clydesdale Bank Plc
Financial Ombudsman decision DRN-3967385 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Thu Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
The bank says that further identification was required in order to do thisIdentity checks and access
Virgin accepts there were shortcomings in relation to the branch closure and the long branch visitService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3967385.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.