Santander UK Plc
Financial Ombudsman decision DRN-3966976 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Apr 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
Mr and Mrs A complain that Santander UK Plc closed Mrs A’s accounts unfairly.Account closed or refused
Santander explained that they had previously asked Mrs A for evidence showing proof of her pensions and property deeds for her current property, and that this was a part of their ‘know your customer’ checks they are required to carry out.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3966976.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.