Santander UK Plc
Financial Ombudsman decision DRN-3963421 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Nov 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
The complaint Mr and Mrs W complain that Santander UK Plc gave them incorrect and inconsistent information about their mortgage account.Mortgage administration
Mrs W has told us about her health issues. She’s also told us about their difficult circumstances and the upsetting events they’ve had to deal with, including while the complaint has been with us.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3963421.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.