Santander UK Plc
Financial Ombudsman decision DRN-3961892 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr I says Santander UK Plc has treated him unfairly in relation to a transaction on his debit card which paid for air quality monitor.Card dispute or chargeback
It however did accept the customer service it provided him wasn’t good enough. So it offered Mr I £50 for how it handled matters.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3961892.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.