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John Lewis Financial Services Limited
Financial Ombudsman decision DRN-3961032 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Payment delayed or failed
In the Ombudsman’s words
Ms C complains that John Lewis Financial Services Limited trading as John Lewis Finance (“JLFS”) didn’t automatically send her credit balance back to her when it closed her account.Account closed or refused
Ms C also complains that the process took too long when she asked for the return of the credit balance.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3961032.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.