Morses Club Limited
Financial Ombudsman decision DRN-3960518 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Apr 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Update Mrs W’s credit file in relation to this loan to backdate the default to February 2019.Credit file reporting
Mrs W complains Morses Club PLC (Morses) defaulted her loan without giving notice during the COVID- 19 pandemic.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3960518.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.