Barclays Bank UK PLC

Financial Ombudsman decision DRN-3959510 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Barclays didn’t close the credit card account immediately and it remained open until it issued a final response to Mr S’ complaint.Account closed or refused

unable to do so. After several unsuccessful attempts to merge the profile on Mr S’ existing account to the one on his credit card, Barclays asked Mr S go to one of its branches with identification so that it could merge the two profiles.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3959510.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.