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Fairstone Mortgage Solutions Ltd

Financial Ombudsman decision DRN-3957937 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr S complained about what happened when he asked a broker at Fairstone Mortgage Solutions Ltd to help him remortgageMortgage administration

Mr S said that wasn’t fair. He’d acted in good time, and Mr S said that his broker should’ve helped when he got in touch in August.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3957937.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.