Swift 1st Limited
Financial Ombudsman decision DRN-3954753 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees, Interest and rates
In the Ombudsman’s words
She doesn’t consider that it offered appropriate support when she was in financial difficulties.Treatment in financial difficulty
In addition, Swift should reverse the following chargesCharges and fees
I require Swift to complete a retrospective review of the interest rate on Ms R’s accountInterest and rates
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3954753.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.