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Lloyds Bank PLC
Financial Ombudsman decision DRN-3947390 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Mar 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
He complains that Lloyds Bank Plc didn’t transfer some accounts as he expectedAccount closed or refused
He wasn’t happy with Lloyds staff who had been rude and the bank’s overall complaint handling process as it hadn’t contacted him as requested.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3947390.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.