Firms › Home Retail Group Card Services Limited ›
Home Retail Group Card Services Limited
Financial Ombudsman decision DRN-3946931 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
refund the first deferred interest charge that occurred after text alerts ceased, a total of £16.73Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3946931.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.