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Bank of Scotland Plc
Financial Ombudsman decision DRN-3946834 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Mr O complains that Bank of Scotland plc, trading as Halifax (BoS) passed his credit card debt to a third-party to manage the debt, while he had an arrangement to repay the balance to BoS.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3946834.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.