Santander UK Plc
Financial Ombudsman decision DRN-3944472 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Santander UK Plc has been unfair in the way its dealt with the mortgage accountMortgage administration
Santander offered £250 for delays in logging the complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3944472.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.