MONZO BANK LIMITED
Financial Ombudsman decision DRN-3941220 Upheld
Upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
Thu Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Monzo Bank Ltd unfairly declined his application to open an accountAccount closed or refused
Monzo has acknowledged that the service it provided to Mr D could have been betterComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3941220.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.