Lloyds Bank PLC

Financial Ombudsman decision DRN-3941053 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Lloyds sent Mr H a letter in which they explained they had made the decision to end their relationship with him and close all of his accountsAccount closed or refused

Mr H complains that Lloyds Bank PLC did not allow him to withdraw cash in branch, closed his accounts with them and have shared his data without his permission.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3941053.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.