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American Express Services Europe Limited
Financial Ombudsman decision DRN-3941031 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Jun 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms M complains American Express Services Europe Limited (AESEL) (“Amex”) has not treated her fairly when she sought a refund of money she’d paid on her Amex card towards a property investing course.Card dispute or chargeback
Amex wrongly declined to consider Ms M’s section 75 claim after it became aware of the involvement of another ombudsman service.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3941031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.