Santander UK Plc
Financial Ombudsman decision DRN-3938187 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Sat Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr P complains that Santander UK Plc won’t provide the mortgage product that he applied for and which an adviser told him he had got.Mortgage administration
It’s unfortunate that in a phone call later that Mr P was given incorrect information on the progress of the application.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3938187.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.