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Nationwide Building Society
Financial Ombudsman decision DRN-3933195 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr D complains that Nationwide Building society (“Nationwide”) will not refund a disputed transaction.Card dispute or chargeback
Mr D complained to Nationwide about the outcome of his claim, he said the pedals had been repaired and not replaced, he didn’t think it had considered the evidence provided or investigated his claim properly.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3933195.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.