Santander UK Plc
Financial Ombudsman decision DRN-3931869 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue May 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Santander unfairly refused to allow a switch to a new interest rate product until their account had been clear of arrears for 6-12 monthsTreatment in financial difficulty
administrative errors Santander made when they were trying to sort out the problemMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3931869.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.