Capital One (Europe) plc

Financial Ombudsman decision DRN-3929097 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

She felt that Capital One were being extremely difficult to deal with and wanted to be compensated for the poor service she’d been provided and how Mr K’s complaint has been handled.Charges and fees

Mr K complains that Capital One (Europe) Plc unfairly registered a default on his credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3929097.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.