Barclays Bank UK PLC

Financial Ombudsman decision DRN-3927633 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Thu Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

changed the interest rate on their business loan before it was drawn down without making sufficient effort to notify themInterest and rates

Notification of the new loan rateMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3927633.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.