MONZO BANK LIMITED
Financial Ombudsman decision DRN-3924422 Not upheld
Not upheldoutcome, as published by the Ombudsman
£40redress stated in the decision
Fri Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Monzo said that it couldn’t process a chargeback through the card scheme for a refund because C had refunded Mr R during the same ‘lifecycle’ of the payment and as he’d received more than the charges, there was nothing left to chargeback.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3924422.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.