MBNA Limited

Financial Ombudsman decision DRN-3922519 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Nov 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Miss F complains that MBNA Limited closed her credit card account without telling her.Account closed or refused

MBNA aren’t able to provide a copy of the letter sent to Miss F in August 2021. They have explained that the record “dropped” from their systems after 12 monthsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3922519.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.