Leeds Building Society

Financial Ombudsman decision DRN-3921634 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Fri Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr G and Mr C have complained about the early repayment charge (ERC) on their mortgage.Mortgage administration

Leeds Building Society gave Mr G incorrect information in a phone call about when they could remortgage without incurring an ERCComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3921634.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.