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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-3921411 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

she was told by G that the system would pay for itself so she would be better off each month, but this was a misrepresentationProduct mis-sold

Creation’s failure to fully deal with Miss M’s complaint in a reasonable timeframe caused Miss M some degree of trouble and upsetComplaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3921411.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.