NewDay Ltd

Financial Ombudsman decision DRN-3920224 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jun 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Card dispute or chargeback

In the Ombudsman’s words

Mr F has said he can’t afford to repay what he spent on these transactions and he’s in financial difficulty.Treatment in financial difficulty

Mr F complains NewDay Ltd trading as Aqua have refused to refund some transactions made on his credit card.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3920224.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.