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American Express Services Europe Limited
Financial Ombudsman decision DRN-3917879 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Treatment in financial difficulty
In the Ombudsman’s words
Ms D complains that American Express Services Europe Limited (Amex) unfairly closed her credit cardAccount closed or refused
Ms D contacted Amex in June 2021 to advise she was experiencing financial difficulties.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3917879.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.