Barclays Bank UK PLC

Financial Ombudsman decision DRN-3917127 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

decision to block his joint account whilst he was abroadFunds blocked or frozen

Blocking an account for any customer, especially when abroad, can cause financial difficulty and leave a customer in a difficult or vulnerable position.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3917127.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.