HSBC UK Bank Plc
Financial Ombudsman decision DRN-3916410 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Fri Aug 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr W has complained that HSBC UK Bank Plc (HSBC) has refused to refund him the money he lost falling victim to a scam.APP scam refund refused
When a payment is made by card the only option HSBC has to recover the payment is to request a chargeback.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3916410.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.