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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN-3916006 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

However, it had separately reviewed historic arrears fees applied to their mortgage account but not yet paid, and offered to remove £550 of feesCharges and fees

They complain it has refused to offer them a new, lower, interest rate.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3916006.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.