Clydesdale Bank Plc
Financial Ombudsman decision DRN-3910216 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
I agree with Mr M that it took too long for Virgin Money to send him statements so he could review his account activity and decide how to proceed.Complaint handling
Mr M complains that Clydesdale Bank Plc trading as Virgin Money removed access to his online facility which meant he was unable to manage his credit card.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3910216.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.