Starling Bank Limited

Financial Ombudsman decision DRN-3909303 Upheld

Upheldoutcome, as published by the Ombudsman

£729redress stated in the decision

Thu Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

Ms R says that Starling Bank has recorded adverse information on her credit fileCredit file reporting

Starling Bank said that it had claimed a chargeback from the retailer but it had contested itCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3909303.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.