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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN-3907447 Not upheld
Not upheldoutcome, as published by the Ombudsman
£6,232redress stated in the decision
Thu Mar 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
the bank agreed it had unreasonably charged a risk fee of £61,250 in August 2011Charges and fees
L and D were unhappy with the bank’s response regarding consequential losses and referred their complaint to this serviceComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3907447.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.