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American Express Services Europe Limited
Financial Ombudsman decision DRN-3905650 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr T complains that he couldn’t open an account with American Express Services Europe Limited (AESEL) (‘Amex’).Account closed or refused
He said he had the stress of not knowing about his credit file - it took Amex three months to let him know about that.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3905650.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.