Santander UK Plc
Financial Ombudsman decision DRN-3905645 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
blocked a transfer he was trying to makeFunds blocked or frozen
it took him over an hour to get through to someone and for his mobile banking to be reinstated and the payment madePayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3905645.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.