HSBC Bank plc

Financial Ombudsman decision DRN-3905295 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

She also complains that HSBC did not handle her complaint correctly.Complaint handling

HSBC UK Bank Plc passed her data to a third-party debt collector unlawfully, without her consent.Data and privacy

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3905295.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.