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Mortgage Agency Services Number Five Limited
Financial Ombudsman decision DRN-3904849 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Ms G has complained about the interest rate that has been charged on the mortgageInterest and rates
Ms G has complained about how Mortgage Agency Services Number Five Limited (“MAS5”) has handled her mortgage account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3904849.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.