Nationwide Building Society

Financial Ombudsman decision DRN-3901721 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs K complain that Nationwide Building Society unfairly refused their application for a remortgage and was responsible for delays in processing the application.Mortgage administration

Nationwide said that it hadn’t delayed in coming to a decision but had delayed in dealing with the complaint and offered £50 for this slow service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3901721.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.