Barclays Bank UK PLC

Financial Ombudsman decision DRN-3900782 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

She said that it was fair to expect that Mr and Mrs C continue to repay the outstanding balance on the mortgage but that Barclays remove any adverse information from Mr and Mrs C’s credit file as a result of the missed payments during the dispute.Credit file reporting

The complaint Mr and Mrs C complain that Barclays Bank UK PLC has treated them unfairly when it provided incorrect information on the balance of their mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3900782.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.