Santander UK Plc
Financial Ombudsman decision DRN-3896929 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Feb 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Payment delayed or failed
In the Ombudsman’s words
Mr H is unhappy Santander UK Plc hasn’t refunded debit card transactions on his current account that he’s reported as unauthorised.Unauthorised transaction
I do accept he was inconvenienced by having to send multiple letters and contact our service to get any response. Considering the impact of this, I think £150 is an appropriate sum.Payment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3896929.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.