Nationwide Building Society

Financial Ombudsman decision DRN-3893405 Not upheld

Not upheldoutcome, as published by the Ombudsman

£15redress stated in the decision

Mon Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

So, because of this, they’re closing his accounts.Account closed or refused

I need to make it clear my role is to consider whether Nationwide have dealt with Mr E’s complaint fairly and put matters right where needed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3893405.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.