Bank of Scotland Plc

Financial Ombudsman decision DRN-3892969 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Tue Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

He also said that he didn’t receive the expected documentation when making a complaint.Complaint handling

Mr M complains that Bank of Scotland plc trading as Halifax sent him a marketing email which abused the data they held about him.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3892969.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.