Santander UK Plc
Financial Ombudsman decision DRN-3891055 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss B disputes two payments - for £700 and £300 - made from her account on 17 April 2022 at 10:14 and then 10:16am. She was told that these were to a cryptocurrency merchant. And she says she has no account with it and didn’t authorise any payment.Unauthorised transaction
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3891055.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.