TSB Bank plc

Financial Ombudsman decision DRN-3890754 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Feb 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

changed his graduate account to a spend and save account. This meant he had a large unplanned overdraft which he was going to be charged for.Charges and fees

He is also unhappy at the service he received by TSB when looking into his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3890754.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.