Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-3888035 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs O complains that Bank of Ireland (UK) Plc (“Bank of Ireland”) gave her incorrect information when she amended the term and interest rate on her buy-to-let (“BTL”) property.Mortgage administration

Mrs O didn’t accept Bank of Ireland’s offer, so Mrs O brought her complaint to this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3888035.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.