Lloyds Bank PLC

Financial Ombudsman decision DRN-3884931 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr D complains that Lloyds Bank PLC (Lloyds) has refused to refund him the amount he lost as the result of a scam.APP scam refund refused

Lloyds was unable to process a chargeback for the payments Mr D made in relation to this scam to Xcoins and CRO.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3884931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.